Compliance guides · 11/05/2026 · 6 min
Regulator inspection of environmental claims: how to be ready
How an investigation unfolds, documents requested, response deadlines and how to build your control dossier.
How an inspection starts
Consumer authorities act on complaints, NGO reports or sector sweeps. The trader receives a request to substantiate the identified claims, usually with a short deadline.
What inspectors ask for
Evidence for each claim: certificates, life-cycle assessments, supplier attestations, audit reports. They also check consistency between claim and evidence and the validity dates of documents.
Classic pitfalls
Expired certificate, evidence covering a different product, claim changed without history, no identified owner. Each gap weakens the defence.
Building a control dossier
An effective dossier gathers the list of claims, their exact location, the online version at inspection date, the attached evidence and the change log. EmpCo generates this timestamped dossier in one click.
FAQ
How long do we have to respond?+
It varies by procedure and is often a few weeks—hence the value of a ready-made dossier.
Do we need a lawyer?+
Recommended for contentious proceedings, but a structured dossier greatly reduces risk.
Are screenshots enough?+
Useful, but they must be timestamped and linked to substantive evidence.